If you run any sort of business enterprise you will have business processes even if you are not aware of them. This is not some sort of new fangled trend; it is a fact of business life. Even as far back as 1776, Adam Smith wrote about the strategic steps that have to be followed for a company to both manufacture its product and to successfully sell it for a profit (he used the manufacture of pins as his example but the underlying principles apply universally). These days, the separate steps are often referred to as business processes.
Why Use Consultants?
Management consultants are sometimes seen as nothing more than people who charge high fees for telling you the obvious. However, what is obvious to one person can be totally unknown to another; especially when that other person is too closely associated with the subject under study. Relatively new companies that have experienced rapid growth can find themselves in uncharted territory and even long established larger companies may find that their previous thinking has become outdated and is no longer serving them well. In both of these examples, the top management should take a long hard look at the processes needed for their businesses to prosper. It is difficult to take an unbiased view on this from the inside and it can make for better results to use independent Business Process Consulting services to assess the overall situation.Goals
Each business process should provide value for your customers and be free of all unnecessary activities. The customer gets value from increases in your effectiveness and the increased efficiency saves you money.
Business Process Consulting will break the processes down into three distinct groupings. First there are the management processes like “corporate governance” and “strategic management”.
These are followed by the operational processes that constitute the core business that provides your primary value stream. Having your product or service available and accepting orders for it will be in this category.
Finally, there will be the processes that support the core processes. Recruitment, accounting and technical support being typical examples.
They Are All Links In The Chain
Business Process Consulting studies each of these links and gives each process a mission objective and lays out the framework by which it can be achieved. This often involves breaking down traditional departmental barriers that may have given rise to interdepartmental rivalries that reduce the company’s overall efficiency.
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