Computer support in Long Island is offered to all new computers purchased from certified hardware and software dealers. The same applies to the rest of the country, too, no matter when you purchase your item. Otherwise known as ‘tech support’ or ‘technical support’ computer support is offered for many reasons.
Initially, tech support will be offered as a basic service to help novices set up their computer if needed. Also, they will offer assistance with general services such as setting up email, how to chat online, how to set up a home network, how to fix a computer related problem and so on. Computer support can involve a telephone chat only, where they customer is on the phone to the support technician who guides them through the stages of repair. You might always get a call out from a technician who can come to your home or office to fix the problem. Other options are for you to take the computer to the dealer, who will either repair, swap or send your computer away for fixing.
Outsourcing and Crowd Sourcing Versions of Support
Nowadays there are many different variations of technical support, many of which are not directly provided by the manufacturer or the dealer of your product. Many tech support sources are now online forums whereby people can post questions and issues for other people to help them solve. Most of the forums are a free service and free to join, but do watch out for those who charge a fee.
Outsourced technical support is offered by an external source not specifically affiliated with the manufacturer or dealer. They may also be based in another country, so be cautious about payments over the telephone or online and make sure that they the genuine article. Always use the numbers or website that are given to you by the dealer or manufacturer.
You might also encounter multilevel support, which is offered in tiers from basic use to advanced use and may also incur a financial charge. One other form is remote repair, whereby the technical support gain remote access to your desktop and can initiate certain services and repairs to fix any issues you are having. Again, caution is required when you give remote access to someone.
For quality Computer support in Long Island NY contact Tech Serenity for a comprehensive list of their services and charges.
